Soooooo, a Con to the ship is he doesn't feel like doing what a gun store does: let people look at firearms. Got it.
I'm a manager and I keep a strong customer service focus, and I know that his is deplorable. Maybe because I worked for him, but I've always been treated great. I've gotten free boxes of ammo, stuff put on hold without deposit, lots of custom ordered stuff, I get allowed in the back etc etc etc.
But more on-topic, back in the day we had a lot of people come in and spend 30-60 minutes just holding guns. There's not a lot of space in front of the registers and these people would come in every week, around the same time, and just want to hold as many guns as possible. Then they'd get all excited and act like giddy school girls (Like I do before I add to my collection) but they'd never do anything. Never buy a gun, or ammo, or accessories. We had one scrawny guy come in once a week every week for six months and he'd stay at least an hour. We had another one who'd come in once a month and linger for about an hour, but he'd break every 10 minutes to take a few puffs of his cigar. The smell drove customers out, often.
A lot of customers we had at NET where ignorant and disrespectful. We'd often get groups of kids no older than 18 that'd wander in and walk to the back, and start touching everything, looking at us every few seconds as if they didn't want to get "caught". I remember a guy come in, walk right up to the desk, reach in his waste band as he's saying "I got something to show you" and pulled out a loaded revolver, pointing it at one of the sales staff, who ordered him to put it down or he'd draw (It was a non-threatening gesture, but he still pulled a firearm out and pointed it at a person, finger on the trigger and everything). Despite what you may think, this happened a lot, and people who would hold our firearms for sale would often point it at other people (Especially staff).
So yeah, there was a foul taste in our mouths when customers would come in and do anything other than help themselves and cash out. Those people we had a lot of respect for.
But to get back to the rumors, what the heck else am I missing?