I wanted to remember exactly why I hate Para's so I went back and looked this up. It all comes back to me now. The story below ends on 3/23/07, but I did receive my new gun the following week. I promptly traded it without ever shooting it.
Written on Friday 3/23/07
"So I guess at this point I am pretty upset. Not really angry, but disappointed. I could call Para again and speak to George, but I figure I might as well just vent and let it go. Here is the chronology of events and why I am so upset.
Jan. 26: Purchased new Para SSP PX745E
Jan. 27: Shot it and slide stop broke. I posted frustration.
Jan. 29: I emailed Para customer support and wrote (and emailed) a letter to Ted Szabo expressing that this was my 3rd. Para that was defective. I then called and spoke to customer service and they said they would send out a new slide stop. I asked for rush delivery and was told that the policy is strictly regular delivery.
Feb. 5: New slide stop arrives. No response to my emails or letter yet. I attempt to install new slide stop and discover that it is bent. I email Para.
Feb. 6: Feb. 7: At 11:42 AM I post on 1911 Forum with photos. At 4:46 PM George Wedge replies and promises to take care of it. (“Well, there certainly is no debate required as to whether or not this is acceptable on any level. Goose, I will be in contact with you shortly, and promise to have this resolved post haste. Our sincere apologies for your having to deal with this.”)
Feb. 7: Derrick from Para calls and tells me he will send me another new slide stop, regular delivery. About an hour later George Wedge calls and tells me that he is going to simply give me a new gun. We have a very nice talk. He tells me that he wants to examine the problem gun to figure out why the slide stop broke. He also tells me that he will "personally" test fire my new gun to guarantee that it works properly and promises that he will let me know why the original gun was defective. He also cautions me that it will take 2-3 weeks to get my new gun. No problem. I am a happy guy.
Feb. 9: Gun goes back to Para.
Feb 26: I email George just to get an update. No response.
March 9: I call George, but he is out.
March 12: I call and speak to George. He claims to remember me, but when I tell him about the broken slide stop he is incredulous that I have not received a new slide stop in so long a time. I remind him that he promised me a new gun. I tell him that I shipped my gun back to him and he corrects me and points out that I shipped it to their plant in the US not to him in Canada. He tells me that he certainly does not know what the US plant is doing, but that he can call and find out.
March 13: I receive a voice mail from George. He called the US plant and they will ship the gun out that week and I will receive it the next week. His final words are; (direct quote) “They did not forget about it they just have not gotten around to it”.
March 23: So it is Friday, end of day and I am getting ready to leave the office. No gun this week.
So, why am I perturbed? It is almost 2 months from date of purchase and I have no gun. George assured me that he would “personally” test fire my gun. I guess that was just a figure of speech, because the gun is shipping out from (I think) Tennessee and he is in Canada. Supposedly it shipped last week to arrive this week. I have initiated every contact in this whole process. This is my 3rd. defective Para and from my viewpoint I have received no customer service at all. No doubt I will eventually receive my new gun, but at this point I really do not care. I will sell it immediately as I have no desire to own a gun from Para Ordnance. I could include even more detail in this story, but I believe I have written enough. I am one extremely dissatisfied customer and since Para obviously does not care I am venting to you guys, the buying public. I am not really interested in hearing from you guys who have great working Para's or received great customer service. I have experienced neither. I am disgusted."