I would agree with everything said above. Is it properly ejecting the spent casing, and then failing to pick up the next? Or are you not even getting ejection every time? Does the BCG ever get stuck and you have to mortar the rifle to get it back?
I would guess this is something xtry57 said. Most likely gas hole not correct size, or gas block isn't lined up properly, or similar. But a few more things to check just in case...
- Alignment of gas tube in upper. Pull the BCG back and inspect inside the channel. See if it looks bent/crooked, etc. Any excessive wear on gas tube indicating it is scraping inside the gas key?
- Gas tube out of spec or upper out of alignment. Remove the bolt from the BCG. With your hand, slide the carrier in and out of battery and feel for any excessive friction or catching as the gas tube enters the gas key. It should be really smooth and unnoticeable.
- Did you use some aftermarket fancy buffer spring?
I've dealt with a bunch of AR-15's that short stroke now so I've seen a bunch of these problems happen. One rifle the gas tube was out of spec and as the hot gas went through the end of the tube would expand enough to jam up in the gas key. Figured that out with the second bullet I mentioned, as you ran the carrier through, you'd feel it get tight on the tube. Another one, I tried everything and replaced just about every part with a known working part, and it ended up being an under spec gas hole in the barrel. A third one, my buddy used one of those Wolff extra power springs and it was too stiff for the rifle length gas system and BCG he was running and all it needed was a regular old cheap buffer spring.
If you have known working parts, that is the easiest way to quickly diagnose it. Swap parts until you figure out the bad one.
Lucky for you, you bought the upper assembled so you could just let Rguns deal with it. If it wasn't Rguns, I would say just return it, but since it might be 6 months before you get it back, maybe a little testing on your own would be worth it.