Brownell's Customer Service in 1949

[cockpitbob]

In case you have nothing better to do, I thought you might enjoy reading this letter from (the) Bob Brownell to my granddad in 1949. As you may have seen in my 1949 Brownell's catalog Karma, Brownell Industries was a real business in 1949 with a 300pg catalog. My granddad was just setting himself up as a small town, part time gunsmith and had written asking about bluing equipment. Despite my granddad being small potatoes, Bob Brownell took the time to write more than a page to him. What a contrast with businesses today.
ETA: Note my granddad's address. Name and town only. Linslaw, OR was small in 1949.

 

[Tartakovsky]

Great company. Spent a lot of money with them and never a single issue.

 

[gerrycaruso]

How times have changed, and not for the better.

 

[FalArAk]

Very cool! I have purchased a couple things in the past from Brownells, but Midway gets most of my business. They seem to have more stock and Inventory up to date.

 

[FPrice]

I go back and forth between Brownells and Midway depending upon what I want/need and what each is offering at the time.

Have had almost no problems (that I can remember) with either.

 

[Beretta92FS]

Brownell's is great, and they will give you a discount if you have a C&R FFL. Contact their customer service to add your C&R FFL to your account. Midway does not give any discounts for C&R FFLs.

 

[mac1911]

How times have changed, and not for the better.

Brownells is still very good.
They don't offer the products they used to. I have seen a decline in offerings over the past 25 years.

 

[cockpitbob]

Right after HR4885 became the most vague and confusing law ever, Midway stopped selling standard capacity(30) magazine springs, but Brownells still did.

 

[Fixxah]

When America was America the beautiful and folks were still trying to put the war years behind them as they perhaps still healing inside and out. Thank you for sharing.

 

[Road_Clam]

That was a bygone era of exchanging real knowledge WITHOUT the primary fear of corporate liability. That was an era of master level skills that were earned through hands on, not watching a Youtube vid. Great read as a peek as to how things "were". Thanks for sharing.

 

[JDL]

When it comes to tools for gunsmiting Bronells is the very best. For parts Bronells seem to have some higher end products, however Medway USA seems to have a wider available inventory.

 

[Tartakovsky]

I go back and forth between Brownells and Midway depending upon what I want/need and what each is offering at the time.

Have had almost no problems (that I can remember) with either.

Also great service with Primary Arms and EuroOptic. f*** OpticsPlanet.