Agreed.
Like you stated earlier though, very small sample size. That sucks you've had such a bad experience with them.
I've owned 5 springers with only one being a problem.
A pro, 3 trp's and a full rail operator with the model number PX9105L. The pro and the 3 trp's were all ridiculously perfect. Still have the pro and one of the trp's. Shoot the crap out of them.
Now, the PX9105 had some issues. It has the NM prefix on the serial # indicating a US assembly. The NM prefix is a bit more sought after due to the belief that its assembly here in the US equals better quality. For the most part, it seems true.
So, back to my operator, thing was a dog. Brought it to Lou at business end to alleviate the reliability issue and for some custom work. Lou showed me the machining issues it was horrible. Ugly. He put a ton of work into it and cleaned it up, fit everything, etc. Runs great now, but man, for the factory to let that thing out into the public, not good.
The only thing i can think of is for the amount of stuff coming out of there, things slip through the cracks. And for something to come out of their custom shop with issues, that is horrible. But, not unheard of. The good thing is, you send it back to them and from every experience i have heard that mimics your friends, SACS has stepped up to the plate and made it right.
All manufacturers and even the big custom guys have the occasional hiccup. The key is the customer service and i have never heard anything bad about springer's customer service.