Kudos to Ruger

[dwarven1]

I've got a beater 10/22 that I picked up to make into a loaner LTR. I've been having problems with the trigger group - the hammer wouldn't release. I thought it was because I screwed up the stoning to lighten up the trigger pull, so I got a new hammer. Finally got around to putting it in.

Still won't release.

OK, print out the page that shows how the trigger group goes together and check it again. Nope, I'd put it together right the first time. Still won't work. Pull all the parts out and start looking closely at them...

Hey, waitaminute. Why is that sear spring doubled? Oh... it's not doubled - it's BROKEN and the smaller part just slipped down into the larger so it LOOKS like it's doubled.

So I called Ruger today. Spring is $2.00... "We'll just send you out one". Hey, I was prepared to pay for it... but they just offered to send it no charge.

I gotta admit... They really do have good customer service.

 

[drgrant]

I sent them my MKII and they completely rebuilt the thing. They didn't charge me a cent. Made it a lot more reliable, but I ended up selling it, because I lost interest in the gun. (I've lost interest in most .22s altogether, but that's another story entirely. ) That experience though, eventually led in part to me buying an LCR, which so far, has been an excellent pistol. I just wish they made more guns that actually interested me. I think Ruger would make a killing if they sold a 9mm single stack semiauto pistol that was like a scaled up version of the LCP... It'd be an economical alternative to a Kahr. They could probably offer one in sub-compact and compact formats- eg, the latter version would take an extra round or two and have a slightly longer barrel.

-Mike

 

[saltydude]

As all good companies should.
I think for 2$ Ruger isn't going to take any chances. Especially when you tell them their product has a broken/ faulty sear spring.

 

[dwarven1]

Yeah, well... from the pitting on the barrel when I got it, I suspect that this thing has seen far more of it's share of water than it should have. I haven't put the spring under a microscope yet, but I think that when I do I'll find out that it rusted, and that caused it to snap.

 

[P-14]

I was doing a delicate trigger job on my Ruger Redhawk .44 Magnum several years ago and launched a small spring in the basement that was never to be found. I called up Ruger to buy 2 of the $0.50 springs and they sent them free!

Definitely, kudos to Ruger. Although there is no warrantee with any of their guns, they truly stand behind their products.