Good experience with Browning

[LLF]

I was cleaning one of my Browning Buck Mark Camp pistols last week when the recoil spring got away from me and launched itself into another galaxy. After trying to find a replacement on various sites with no luck I called Browning to see if I could order one from them. The guy I spoke to in parts was very helpful and when I told him what happened he sent a brand new assembly to me at no charge, even though losing it was my fault. I have to say I am very pleased with this experience (and I will be more careful with the recoil spring in the future)! Thank you Browning!

 

[Paul455]

Nice.

Smart companies know that a small amount of goodwill goes a long way.

 

[Radtekk]

Good thing it wasn't Boyd's...

Seriously though, taking a gun apart first time is best done in a large clear plastic bag. Several years ago I was replacing the buffer on a Marlin 60 and thought the pins holding the trigger/spring assembly only had circlips on one side and that a few taps of the Hammer would separate the halves. Well, when it DID come apart, pieces went everywhere. I ended up giving the gun away as karma since it was going to cost me about $60 to fix a $100 gun nobody ever shot anymore.

 

[looser38]

Good thing it wasn't Boyd's...

Seriously though, taking a gun apart first time is best done in a large clear plastic bag. Several years ago I was replacing the buffer on a Marlin 60 and thought the pins holding the trigger/spring assembly only had circlips on one side and that a few taps of the Hammer would separate the halves. Well, when it DID come apart, pieces went everywhere. I ended up giving the gun away as karma since it was going to cost me about $60 to fix a $100 gun nobody ever shot anymore.

I had a funny feeling that the Boyd's rant wasn't finished yet.

 

[BostonBullit]

I have one to add...Christmas before last I bought myself a new 725 Sporting Adjustable to break clays with and it had a rebate of $150 or something like that. I filled out the card and sent it in and either didn’t get the check or forgot to cash it somehow. 6mo later I got a letter from them saying that the rebate check hadn’t been cashed and would I like it cancelled and a new one reissued? I called them up and they sent a new check out right away. I kept an eye out for it and cashed it that time. Most companies would probably just say “oh well, guess he didn’t really want his rebate” and move on.

 

[mac1911]

Browning has always treated me well.

 

[Zappa]

I've only had a single dealing with Browning in 35 years, I needed and extractor claw for a Norinco.
It was like $6 with shipping, and came with a big warning sticker that this is NOT to be used anything other than a Genuine Browning SA-22. So I guess the parts people must know that most or these sold are really going into Norinco clones.

 

[Mark from MA]

I bought a browning with the 10 percent
Rebate this year. Total rebate process was easy, tracked and had check in two weeks.

Company is a class act

 

[greencobra]

.....when the recoil spring got away from me and launched itself into another galaxy.

ha ha...can't even remember how many springs have launched on me over the years. I do my work on the dining room table. I should get one of the metal detector guys over and hit the rug and see if we could recover some.

 

[jkelly1229]

Get a cat lol my little bastard used to go haul ass after my p22 recoil spring otherwise I'd never have found it

 

[MisterHappy]

Admittedly, it was in the 70's, but my dad and I walked up to the Browning factory in Belgium, knocked on a door, and, after several man-hours of Browning employees' time was wasted, he was given (2) ejectors, for free. All in the name of customer service.