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i have had great luck dealing with a couple guys there. think their names are greg and victor. the woman who works there has always been really nice as well. one guy (think it's joe...) makes me want to walk right back out of the store when i see him. and of course there's one old guy who used to work there but just hangs around all the time now who knows everything-just ask him...(and no, don't ask him, your blood will boil)
at least all this was true a few months ago when i was there last.