From what I hear your bud was trying to string the bow backwards.IN A POST 10 MONTHS AGO I SHARED A STORY ABOUT MY EXPERIENCE AT THE POWERHORN ....................
I was at the Powderhorn yesterday. Bought some Brenneke slugs for deer season, a new mag holder and a couple bore brushes and son #3 picked out a new pocket knife.
I never have any problems in there. They recognize me when I walk in and always have a pleasant hello . Perhaps they know I am not there to kick tires and waste their time. Ive been thinking about joining a club or range on the Cape, due to the lack/non-existence of a range on Nantucket and they were very helpful with their advice and suggestions.
Several customers came in while I was looking around and as far as I could tell they were all treated well.
I asked for a few suggestions about mag. holders and Jerry helped me with a couple models that I wasn't sure would work for me.
He allowed me to take them out of the package, give them a try and even got a M&P mag out of the case so I could make sure they fit and retention was good. I left happy.
Thats my experience, FWIW.