Alright, I'm going to make a couple posts hopefully covering everything. This post will hopefully cover everything posted before our post the other day. If we missed your concern, Let us know and we'll address it fully. We won't quote anyone in this as these issues are older and there is multiple posts on some of them.
1. Stock issues
Some users repeatedly called out our lack of stock in our early days, this was something out of our control as we didn't have good relationships with our vendors (Just starting out, You don't get the best treatment from vendors) but we feel that this is behind us, we're in the process of working with some great sales people at some great vendors and are now able to offer you a pretty decent selection. Ammo is still iffy sometimes but we're constantly working to get as much ammo in as possible at the best possible price. All personal guns haven't been in the store for months- Every gun you see is for sale.
2. The AR issues
The AR costs going up was a mistake on our part. We took bad business advice from one of our advisers and we dropped the ball. At the end of the day, It would have been much better for us to accept a $4,000 loss on those AR's than to raise the price on our customers. For that we're sorry and it's not a practice we continue. We're no longer working with small AR manufacturers and instead are only selling well known AR's (Right now we have a selection of MP-15's with more on order). We'd also like to state that the manufacturer lied to us, Saying they were shipped freight when in fact they were still being manufactured. We should have fact checked our info but didn't.
3. Unsatisfactory Pricing
Some of you complained that after buying a gun and trying it, you returned it for a less than stellar buy-back price. Unfortunately, A used gun is worth less than a new gun, Whether it's had 6 shots or 600 shots fired through it. The example given was for a package with 2 guns that needed repair. We never gouge anyone. If you sell us a gun, come see what we sell it at. We feel it's fair to all parties involved. All prices no reflect the Blue Book of Gun Values, all staff has been trained in grading firearms, and our prices have dropped substantially. We're no longer using GunBroker as a source for pricing and we're trying our best to have the best prices in the state. If you've seen a firearm cheaper anywhere in the state, let us know and we'll try our best to match or beat that price. We're working extremely hard to have the best prices in the area.
4. Gunsmithing Issues
We've had some growing pains as our armorer was put a little out of his comfort zone for some repairs, However we feel that this is no longer an issue, We've started referring people to other shops when the repair is over our heads instead of trying it anyway. It's also important to note that the quotes are quoted based off of estimated hours. Sometimes, projects take a little longer. As such, we've got to charge accordingly. However we try our hardest to bring you the lowest prices we can possibly get. In the example given, we offered the person a full refund and he walked out the door without talking to us. We're always willing to work with anyone to make things right
5. Legality
We've made some mistakes in the past by calling technically legal (But something we're not going to do) illegal to push the blame onto the state. Point is, There are some things that may be legal but we're not comfortable doing. In these instances, We're sure to point out that while Yes, technically what you're asking is legal it's not something we're comfortable doing.
6. Shilling/ Posting under alt accounts
I'd like to make this perfectly clear: We've never posted a fake review on your site or any site We've asked regular customers to talk about their experiences but never posted our own reviews.
7. Requiring shippers with FFLs to provide FFL's
We require shippers to provide us with an FFL whenever possible to eliminate risks in the transfer on our part. Any non-FFL private seller may send a copy of their LTC or state issued ID.
Overall, I really want to stress that we've taken everyone's constructive criticism to heart and we want to provide our customers with the best service we possibly can. We've had some growing pains in the past and have offended some of you but we hope you'll give us another chance. We have no hard feelings on anything ever posted and we do know that you have the right to shop where you'd like to shop (At this point it's still a free country.) We've had a few people that have posted negative feedback and have come back and gotten phenomenal deals on firearms like everyone else.