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Savage Quality (Picture Intensive)
- Thread starter cmacclel
- Start date
![[rofl]](/xen/styles/default/xenforo/smilies.vb/013.gif "ROFL [rofl]")
Just got off the phone with Savage again........they apparently just don't care about pleasing their customers.
They acknowledged the barrel finish was poor and said that they had their head gunsmith re-polish it again. They have no understanding that the barrel now has divets where the original DEEP gouges where sanded away removing barrel material. When running your finger over the original spot where the gouge was you can feel a dip in the barrel.
Chris
They acknowledged the barrel finish was poor and said that they had their head gunsmith re-polish it again. They have no understanding that the barrel now has divets where the original DEEP gouges where sanded away removing barrel material. When running your finger over the original spot where the gouge was you can feel a dip in the barrel.
Chris
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Dude...Go over their heads, (as suggested by AndyNH)...It is possible, but it takes patience and persistence...
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good luck with that one, you will hit a wall trying to go over someone's head. they will have more to answer for if the owner has to take a call concerning a customer service problem. like their own jobs
my advice would be sell it and buy a CZ
My dealer called them and after an hour on the phone and speaking with 4 people they are going to replace it. He also said they are only going to replace it because he said if they didn't replace it he was going to refund my money and then get stuck selling a used gun.
Oh and they said it would take 2 week to send out the replacement......WTF!
Chris
Oh and they said it would take 2 week to send out the replacement......WTF!
Chris
That's surprising we've had the exact opposite experience. We bought a brand new Savage FP10 and when we went to install the scope rail we over tightened (mixed up lbs/ft with in/lbs or something). Stupid mistake but it actually broke all of the screws in half, still INSIDE the holes. So we tried to extract the screws until finally we managed to get all but one that was very stubborn. By this point the barrel was knicked in a few places and we just gave up and sent it back to Savage. They ended up replacing all parts that were affected including re-enscribing our serial number on the replaced parts. They basically rebuilt the entire gun and didn't charge us anything. Best of luck with yours
KMM696
NES Member
If I remember right, the Savage rimfire rifles are from the former Lakefield Arms in Canada that Savage bought a while back, and the centerfires are from Westfield. I wonder if the difference in customer service is based on that. It may be that Savage in Westfield doesn't have the parts/equipment in Westfield to fix the rimfires, so they are tempted to try half-assed repair work instead of fixing it correctly, as Marcus's FP10 was. I don't intend this as an excuse for Savage's behavior over your rifle - they need to do better than what they put you through. After reading your thread, I feel like I hit the lottery because my 93R17 wasn't a mess from the factory.
+1 to your dealer for sticking up for you, though. If you don't think they'd mind having their name up here, could you tell us who they are? It's always nice to know who the good guys are.
+1 to your dealer for sticking up for you, though. If you don't think they'd mind having their name up here, could you tell us who they are? It's always nice to know who the good guys are.
Funny - I have not had that experience. Anyone is accessible - you just have to keep at it. Though it wasn't a gun issue, I got a phone call from Rodney Powell, (CEO of WMECO) after several attempts to rectify a situation with a client's electric service...The only wall I hit was the one I was pounding my fist on trying to get through to customer service. I went right to the top and boom - problem solved. My guess is that if the higher ups got an E-mail, or better yet a snail-mail with a link/copy of this thread - shit would begin to roll down hill....
+1 to The Shooters Box!
![[cheers]](/xen/styles/default/xenforo/smilies.vb/018.gif "Cheers [cheers]")
