LittleCalm
NES Member
The flip side is that this guy will never sue you for $100 (or even triple that amount assuming your deposit requirement runs afoul of some mass consumer law that provides for treble damages, such as 93A (unfair and deceptive practices)). Your only risk is social media which you say you don’t care about. So I would keep the deposit and make the guy come after you - he won’t and will have learned a valuable lesson. Or, if you want guaranteed no fall out, then return his deposit but don’t ask for deposits in the future. There’s no point in doing something that you aren’t going to enforce. I would be curious to know what the big shops like Four Seasons do. Btw, I bet there is Mass case law on this very point.