This in a big way.
They don't even ask my nme anymore,when I walk in they just go out back and get whatever came in for me. But I still email them every time, and they reply.
At one point I tried another FFL who offered free transfers, but I went back to paying. Why? well the free guy was disorganized, took him a while to "find" it and when they unpacked it the accessories were left in the pile of packing on the floor, I had to ask where they were and they had to dig through the waste packaging. They also tossed the original box it came in, had the outer shipping box but the factory box was gone. Shipping document did list the gun and accessories so they couldn't of checked that when it came in. Basically unprofessional, bad vibes. I'll pay the fee for the better service and they seem to treat my gun with better care. The people were nice enough and they did have a couple good deals on used gun, they just didn't seem to care about the transfer side. And I get that it was free, but that was their choice, and a way to bring in people.