Update....
Here is what I wrote to Rem.....
Dear Remington Technician,
This is the second time I’m sending this shotgun to you for repair. When I received the gun back from the first repair, the problem had not been fixed in the slightest. Please take the time to read this description, because there is a major structural defect with this shotgun that is rendering it Unreliable and UNSAFE!!!
Please reference the previous repair invoice # 1***** - (Photocopy Attached)
Problem:
There is a problem with the alignment between the magazine tube (4 shells) and the magazine tube extension tube (+2 shells). The first 4 rounds load and cycle through the shotgun without an issue. Upon loading a 5th round, one of two things happen…
1. As the follower is transitioning into the extension, it rams into the gap between the two tubes and prevents the 5th shell from loading completely.
2. The 5th shell loads, and so does the 6th, however during cycling of the shotgun, the first two shells run fine and then the follower gets caught in the gap between the two tubes as it is moving through and the remaining 4 shells slide back and forth in the magazine tube because the spring is now stuck. At this point in order for me to empty the gun I must point the shotgun in the air vertically, and use gravity to cycle the remaining 4 rounds. Finally, I need to disassemble the shotgun in order to release the follower again.
This does not happen every time, and sometimes the gun will run through 6 rounds without an issue. However the problem happens often enough (About 50% of the time). To make me not trust this gun. Please understand that I am using this shotgun for home defense and this flaw in the mechanics of the gun makes it incredibly unreliable.
Previous Attempts at Repair:
1. I have tried replacing the entire magazine extension system with stock parts that Remington sent me, including new extension tube, spring, nut, follower. This tells me that the problem is with the magazine tube itself (Attached to receiver)
2. I have tried refitting the extension tube hundreds of times myself. And when the shotgun returned from repairs last time after one of your technicians fitted it, the problem remained.
What I would like to happen:
I would like to request that this shotgun (Serial # R*******) be replaced completely. I have lost my trust in this individual firearm and its ability to protect my home and family and I would appreciate it if you would send me a replacement. I feel that because the problem is with the magazine tube itself which is part of the receiver, then the quality of the entire receiver is questionable.
If you decided that the problem can be fixed:
Please understand the simply replacing the extension system or refitting the existing extension will not fix the problem. If you intend to try to fix this shotgun please focus on the distal end of the magazine tube itself because that is where the problem lies. (It must be in the alignment - I’m assuming the tube was cut wrong). I’ve been told that the tube may need to be filed down some more, or re-threaded.
However you address the problem, please be sure to FULLY LOAD THE MAGAZINE WITH 6 SHELLS AND CYCLE THROUGH THE ACTION SEVERAL TIMES TO ASSURE THAT THEY ARE NOT GETTING CAUGHT.
Thank you for your time,
(Rem. R******* Owner)