letter sent to fs guns after bad customer service experience
I was recently in your store, I do not know who reads this but I hope is someone important enough so this does not happen again. I was recently in your store bought a few weapons and ammo . One thing yes your prices are great however I believe that the customer service needs to be better when dealing with other ethnic backgrounds. I have two examples on how I feel as I was discriminated against No. 1 once I paid for everything the sale person goes to the back to do the background. Everyone that I observed that went prior to me were given a bag with the weapons or left on the counter. In my situation the guy took the guns away so I would not have a hold of them as if I was going to walk away with them. While I was observing the guns I overheard one of the sales man saying to another customer all accessories and ammo are 2% off your final purchase. While checking out I asked him if I received the 2% off on the ammo he said we do not do that, and ask another salesman (the one I overheard saying it earlier). He said no we do not do that earlier. I hope that this message gets through to someone and actually is read. It was my first time in and my last time in there, you lost a customer. I will be writing this review and posting it on forums. Maybe something is changed due to this.