Have you even set up an OP yet? Where is your FOB? Who's running this outfit?
Do you even operate?
I see a bunch of problems and no solutions. Get some.
let's make some grass grow.
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Have you even set up an OP yet? Where is your FOB? Who's running this outfit?
Do you even operate?
I see a bunch of problems and no solutions. Get some.
He blew you off and wouldnt discount?
Well, I won't bother with his shop ever again if thats how he treats people he jerks around.
I was out sick with Strep Throat on Saturdays and could not be here in my shop for obvious reasons.
How would you like to take care of the payment and delivery/pick up of your lower?
Lars
As long as it's actually going to go out once you receive the payment. As you can tell it's quite obvious I'm concerned about sending off money after all this, and I'm not too pleased with how things went.
Do you have a PayPal account for the shop? That way you get your money and can drop it in the mail tomorrow and we can be done with this. Honestly given the inconvenience and lack of communication a 15% discount would be fair in the interest of good customer service I'd think.
Let me know on that and the PayPal account, otherwise it'll be a paper check from the bank.
Sent from my iPhone
Paper check is fine.
My days of operation are Wednesday - Saturday.
I was sick this past Saturday.
Today is Wednesday.
Your lower had been available for pick up all of last week,
I wasn't going to charge you for shipping and handling, which I would normally
I am not giving a discount.
I didn't know that. You should update your Facebook/Google info for folks in the future. I didn't see thousands hours listed anywhere before showing up.
(screenshot of google hours)
(screenshot of facebook hours)
Your website is also down:
(screenshot of website)
With regard to point #4 you and I had spoken on the phone two weeks ago when you informed me the engraving was done. I told you I'd be up last Saturday to pick it up. I don't know if you keep track of those things (it appears that's not the case) but a heads up in the form of an email or a call is not asking too much in my opinion.
My bank will cut you the check, when you get it please get my property back to me.
Sent from my iPhone
It is a one-man shop. Kind of tough to have a sick day and stay open. I'll bet he takes a vacation once in a while too. Does he have hours posted on his door that say correctly what his normal business hours are? As to the discount, sounds like you got a discount if he didn't charge you for shipping. The customer service sounds mediocre, but you also sound like a whiny customer that had bad luck with timing.
I have bought a few things from Umlaut and have no complaints.
asking for a discount because i was inconvenienced isn't unreasonable
I do not understand this. If you don't like the service or think the guy stinks just go somewhere else. It's not like he's sole sourcing a product.
I do not understand this. If you don't like the service or think the guy stinks just go somewhere else. It's not like he's sole sourcing a product.
Nope, not at all.
I just got back from the local tire place. They had a buy 3 get one free deal on tires for my F150 so I made an appointment for 3:00 today. They ended up behind schedule so they threw in a free alignment (usually around a hundo).
When a business inconveniences someone a small discount or offer goes a long way.
Bingo. My shop ****s up sometimes, whether it's not making realistic commitments, or not delivering on commitments that were perfectly reasonable. When we do, we tell the customer that we dicked the dog, make a peace offering, and let them know that we'd like the opportunity to earn their trust and their business again. Everybody screws up, it's how you handle it that makes the difference. That being said, Lars should have his information up to date in all formats, and it's not really a stretch to expect a FB post or something letting people know that the shop is closed unexpectedly. YMMV
Maybe he looked up Mexican donkey porn and didn't want you in his shop
i bought one of the lowers and the FFL was offering free engraving so i opted to have engraving done for my trust so i could turn it into a .300BLK SBR.
FYI - Engrave-It / Awards of Keene (603-352-8559) (12 Norway Ave, Keene, NH 03431) engraves lowers by appointment / while you wait.
Doesn't help you now, but may in the future.
In the end all you have is your character. I don't buy any suggestion that somehow Lars is the victim in this scenario. I sincerely hope he dies a penniless man. F him, F his shop, his family and his livelihood. Waste of space, dishonest, selfish piece of garbage I hope the publicity of this incident puts him out of business within the month. What an arrogant prick to recite hours he made up and did not publish Or communicate to customers before the fact. Acting like he's doing you a favor in merely completing, begrudgingly his contract and obligations. Strep throat does not explain all emails going to nowhere and phone calls going to voicemail not to be listened to or returned. F him, go to hell Lars.
In the end all you have is your character. I don't buy any suggestion that somehow Lars is the victim in this scenario. I sincerely hope he dies a penniless man. F him, F his shop, his family and his livelihood. Waste of space, dishonest, selfish piece of garbage I hope the publicity of this incident puts him out of business within the month. What an arrogant prick to recite hours he made up and did not publish Or communicate to customers before the fact. Acting like he's doing you a favor in merely completing, begrudgingly his contract and obligations. Strep throat does not explain all emails going to nowhere and phone calls going to voicemail not to be listened to or returned. F him, go to hell Lars.
In the end all you have is your character. ......
Nope, guess not. This thread delivers ...In the end all you have is your character. I don't buy any suggestion that somehow Lars is the victim in this scenario. I sincerely hope he dies a penniless man. F him, F his shop, his family and his livelihood. Waste of space, dishonest, selfish piece of garbage I hope the publicity of this incident puts him out of business within the month. What an arrogant prick to recite hours he made up and did not publish Or communicate to customers before the fact. Acting like he's doing you a favor in merely completing, begrudgingly his contract and obligations. Strep throat does not explain all emails going to nowhere and phone calls going to voicemail not to be listened to or returned. F him, go to hell Lars.