Has anyone had to return a firearm to Cabela's?
I know it is their policy... "No Returns" but their policy is also "If a firearm is defective and returned within 30 days of purchase, we will repair or exchange it. After 30 days, we will gladly assist you in returning the item to the manufacturer for repair and/or warranty determination."
Here's the deal... You know you have to "take a number" and wait to look at a firearm. Once you're called you try to do your business and not hog up time like some of the "dreamers" are doing. So I ask for a specific rifle. Guy looks it up in the computer and says he has one left and it's in the back. He goes and gets it, opens up the new/sealed box. I look it over quickly... it's what I want, it looks and feels good, number 30 is waiting... It get packaged back up and I buy it.
I get home take it out of the packaging; wipe it down with a gun cloth. I notice a slight steel shine coming through the blue on the frame where the top and side meet back near the hammer. No big deal I think... I'll hit it with a little blue someday. I look closer and can see what looks like about the size of a thumbprint starting at that edge and down the side of the receiver. The texture of the receiver is good... the bluing is good otherwise and you have to look at it to really notice it. But it bugs me...
I try calling Cabela's, it's too late. I call the next day and talk to a young guy... "The manager will be in Monday, but usually they will only assist you in sending the rifle back to the manufacturer for re-bluing/repair." I told him that that was crazy... I had the rifle for 3 hours and now I have to play the "manufacturer repair" game? I told him I wanted the rifle, I just want to exchange it for one that doesn't have the defect. (BTW, they don’t have another one in stock).
I told the guy that I could have gone to the "big" gun shop, purchased the same rifle (of which they had plenty) for $10 less, they wouldn't have hassled me, but I'm trying to give Cabela's my business, get coupons, etc... But this is ridiculous. Guy apologized and said that that was usually the way it is. I had to talk to the manager on Monday, but sending it back to the factory with their assistance was likely to be the outcome. Of course he already taken my name and number for "future reference". (they could have looked it up by the weapon anyway).
OK, I know there are guys who will say, "Does it shoot good, just shoot it!" But I would like to start off "new" and go from there. If I mark it up, so be it... but not buy a rifle with a smudge built in right away.
We'll see how this pans out, but it may end my purchase of any firearms (or anything else) from Cabela's in the future.
Like many others who say they will let you know how things turned out... I actually will... Stay tuned.
Anyone else have a similar "manufacturer's defect" experience with Cabela's???
Thanks for letting me vent!!!
I know it is their policy... "No Returns" but their policy is also "If a firearm is defective and returned within 30 days of purchase, we will repair or exchange it. After 30 days, we will gladly assist you in returning the item to the manufacturer for repair and/or warranty determination."
Here's the deal... You know you have to "take a number" and wait to look at a firearm. Once you're called you try to do your business and not hog up time like some of the "dreamers" are doing. So I ask for a specific rifle. Guy looks it up in the computer and says he has one left and it's in the back. He goes and gets it, opens up the new/sealed box. I look it over quickly... it's what I want, it looks and feels good, number 30 is waiting... It get packaged back up and I buy it.
I get home take it out of the packaging; wipe it down with a gun cloth. I notice a slight steel shine coming through the blue on the frame where the top and side meet back near the hammer. No big deal I think... I'll hit it with a little blue someday. I look closer and can see what looks like about the size of a thumbprint starting at that edge and down the side of the receiver. The texture of the receiver is good... the bluing is good otherwise and you have to look at it to really notice it. But it bugs me...
I try calling Cabela's, it's too late. I call the next day and talk to a young guy... "The manager will be in Monday, but usually they will only assist you in sending the rifle back to the manufacturer for re-bluing/repair." I told him that that was crazy... I had the rifle for 3 hours and now I have to play the "manufacturer repair" game? I told him I wanted the rifle, I just want to exchange it for one that doesn't have the defect. (BTW, they don’t have another one in stock).
I told the guy that I could have gone to the "big" gun shop, purchased the same rifle (of which they had plenty) for $10 less, they wouldn't have hassled me, but I'm trying to give Cabela's my business, get coupons, etc... But this is ridiculous. Guy apologized and said that that was usually the way it is. I had to talk to the manager on Monday, but sending it back to the factory with their assistance was likely to be the outcome. Of course he already taken my name and number for "future reference". (they could have looked it up by the weapon anyway).
OK, I know there are guys who will say, "Does it shoot good, just shoot it!" But I would like to start off "new" and go from there. If I mark it up, so be it... but not buy a rifle with a smudge built in right away.
We'll see how this pans out, but it may end my purchase of any firearms (or anything else) from Cabela's in the future.
Like many others who say they will let you know how things turned out... I actually will... Stay tuned.
Anyone else have a similar "manufacturer's defect" experience with Cabela's???
Thanks for letting me vent!!!
