Seeking licensing delay information

Wife applied for renewal in late Sept, 2024. Got a MIRCS receipt dated 10/04/24. Still has not received her LTC. Cannot get a reply from the LO to phone call, voicemail, or email. She has talked to the desk Sergeant, who has told her even other officers in the department cannot get in touch with the LO. This is in Lowell
 
Well I'll throw my hat in the ring, looking back at my calendar here is where I stand.
Town of Hubbardston
October 4th dropped off my renewal paperwork and check.
Got appointment for photo October 15th
Received the receipt of paperwork and renewal sometime the week of 10/21
LTC expired on 25th
Called the PD Dec 11th inquiring and was told it just came back approved Dec 4th and that it will take another 2 months +-
I plan on calling again this week to see where about it stands. (I never wait that long to apply as I usually do it in August but this August my dad passed away unexpectedly and everything kind of got sidetracked so I kind of blame myself. )
 
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