When I got divorced, I was instructed to mail my child support check to a DOR “lockbox” and it would be added to my ex-wife’s state debit card. I mailed the first check early and it was cashed. The lockbox showed no record of it. I called to make sure it went thru, and they said it did. Two weeks later , same thing. Two weeks after that, I got a notice in the mail that I was three payments behind and they would be contacting my employer and taking the payments directly out of my check from here on.
I didn’t bother contacting anyone in government about this current issue, because they don’t give one single f*** about me.
They tell you there’s a process and a format to follow, but they have no intention of honoring their side. They just do what they want and claim it was the result of your own negligence.
They don’t care if you intend to comply or not. We are the enemy and that is the only lens they view us through.