As a person who deals with thousands of customers, I'm not quick to accept one person's anecdotal response at face value. I deal with unreasonable people everyday, offering solutions they don't like. I've never had an issue dealing with BCM in over a decade. PSA certainly didn't offer to replace my BCGs when I reported them.
Forgive me.......I just caught the last sentence here^^^^^^^^^^^^^^^. Did you ask or had you already tried to correct their product?
Any company that wouldn't want a defective part back to check it and see whether their contract source is delivering a bad product would be acting counter to their own best interests. I'm just not buying the story.
Gotta do it............
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